NAMED GARTNER "COOL VENDOR" FOR CRM Customer Service and Support
"Customer service application leaders must identify cutting-edge technologies to improve consistency and personalization in service experiences without increasing the effort for customers, or the time needed for triage and routing. This personalization should drive customer loyalty and lifetime value."
*Gartner, Cool Vendors in CRM Customer Service and Support
, Jim Robinson et al., 17 May 2019