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Platform Features
Prompt.io™ offers fully featured texting platforms for political campaigns, advocacy organizations, nonprofits, and commercial business. Our robust feature set includes A2P and P2P texting, 2-way conversation, SmartLinks, Automations via Keyword, integration with leading CRMs, and many more.
Prompt.io™ Platforms
Introducing the all new ✨ Spark user interface! Easy to use, easy on the eyes -- Prompt.io helps organizations get the most out of texting.
COntacts
Import contacts from CSV or sync with popular CRMs. Scrub for non-mobile on import. Segment via tagging.
Import
Bring in contacts from CSV upload or sync lists from integrations such as. NationBuilder, Salesforce, NGPVAN, and Blackbaud. Flexible data model means you can import any data for a contact without prescribing the data fields and then use that data for field-merge in outgoing messages.
Tagging
Add labels or tags to every contact and use these tags for segmentation in an outgoing broadcast.
Scrub for non-mobile numbers
Automatically remove non-mobile numbers from imports.
channels
Provision and manage 10DLC, toll free or short codes.
10DLC
Prompt.io facilitate fully registered 10DLC texting. Phone numbers purchased for texting are automatically connected to the 10DLC brand and campaign. You organization always owns the phone numbers exclusively and in perpetuity.
Channel Analytics
Track deliverability, errors, and opt-outs on a channel-by-channel basis.
Channel Lock
Once a contact has been contacted via SMS, future communication will always be locked to that original outbound phone number ensuring consistency of messaging.
TEAM MANAGEMENT
Invite team members to participate and give them explicit product role and permissions.
Every Feature Permissioned
Every bell and whistle has an associated permission giving fine grained control over the use of the system.
Unlimited Groups
Slice and dice your volunteers and staff into groups for easy permission setting and analytics/reporting.
Send Invitations via Link
Send or post a link to potential volunteers and manage applicants with single-click approvals.
LIBRARY
Templated, canned responses and actions speed up conversations and provide consistent messaging during conversations.
Canned Response
Create and manage common replies. Folders are fully supported as well as full field merge.
Advanced Action Builder
Configure a library action to add a contact to a list, add a tag, or even update data in an external CRM.
Usage Tracking
Every usage is tracked in real-time enabling admins to reorder the most commonly used entries.
Smartlinks
Robust link redirection and tracking.
Full Parameterization
Every redirected link can pass data parameters in order to pre-fill forms, set up donations pages, and more.
Every link click tracked
Every click is tracked in real-time and available by report.
Action Builder
When a link is clicked, send a thank you message, add a contact to a list, update an external CRM or add a tag.
Automations
Easily automate keyword responses, contact inactivity, and other key events.
Keyword Responses
Set up unlimited keywords and auto-reply to inbound texts.
Opt Out Automation
Automatically add contacts that opt out to a list, block them from further communication, and sync the opt out to external systems.
Inactivity Automation
When a conversation has gone stale, automatically close the conversation saving your team time and energy to focus on active contacts.
Broadcasts
Robust P2P and A2P broadcasts capabilities are the bread and butter of the Prompt.io platform.
Field Merge
Personalization of outbound messages through field merge leads to higher engagement and better results.
Deliverability Check
Prompt.io analyzes every outbound message and warns if deliverability issues are expected due to message content.
Real-time Metrics
Track every single response, opt out, delivery and error all in real-time. Our funnel view gives you all the key insights you need to maximize impact for your organization.
CONVERSATIONS
Two-way conversations are vital to supporter engagement.
Built for Dialog
Team members can have quick and easy two way conversations with supporters with their entire conversational transcript available.
Library / Macros
Prompt.io analyzes every outbound message and warns if deliverability issues are expected due to message content.
Escalation and Custom Routing
Route inbound foreign language responses to the appropriate team member. Escalate important conversations to team leads.
INSTANTapps
Collect data live and inline with the conversation with Prompt.io Exchange InstantApps.
Surveys, Forms, and More
Deliver surveys, volunteer sign up forms, and much more.
Drag and Drop Builder
Quickly configure new InstantApps with no developer required.
Sync Data to CRM
All data collected is synced to the customer record and backend system of your choice in real-time.
Live Demo!
To experience the power of PromptExchange InstantApps, visit our live demo page and we'll deliver a few examples to your phone via SMS.
LIVE INSTANTAPP DEMO
HD VIDEO MMS
HD Video MMS enables your organization to send the highest quality video for the best possible deliverability and quality.
Highest-quality video based on carrier
Automatically compress videos and encode them based on each carrier.
Enhanced video texting at scale
Whether managing one campaign or dozens, Prompt.io is built for scale. Single sign-on, cross campaign analytics, and easy billing make us the best on the market.
Customize video needs to suit your campaign
All videos are completely mobile optimized via Apple or Android devices.