Our organization is SOC II Type 2 certified.
Last updated: April 17, 2020
We created Prompt.io™️ so you could easily communicate and share information with others. We respect the privacy of our users and want you to know that your privacy and security is one of our top priorities.
Prompt.io Inc. (dba Prompt.io, hereafter referred to as "Prompt", “us” or “we”) owns and runs various websites, including but not limited to prompt.io, chatbox.com, and threadbox.io (the "Websites"), through which we offer various services, applications and software (we refer to the Websites, services, applications and software as the "Services").
1. Information we Collect
When you register for Prompt, use the Services or otherwise interact with us through our Services we may ask for information such as your name, email address, phone number, company name, title, address, etc. We use this information for general purposes that include: identification and authentication, providing and improving our products and services, contacting you, and research.
If you elect to engage in any communication or engagement session with Prompt or an Operator that uses our Services, it is up to you to decide what, if any, information to provide during such session. Depending on your request, it may not be possible for us or the Operator to address all of your questions without further information from you. Nevertheless, if you do not wish to provide certain information, then you should not do so.
If you use our Services as an end user, you agree that we can collect any content, materials or information you enter into the Services (“User Materials”), including personal information. You also agree that these User Materials will be viewed by and shared with the Operator of the Services. The Operators may also contact you through email, text messages, social media or the Services themselves as part of their interactions with you.
In addition, we may collect information through the following methods if you visit our websites or use our Services:
- Your direct communications with Prompt,
- Your requests for information, news and other content,
- A technical support request you submit,
- Your participation in a Prompt promotion, or
- Recruitment and job applications.
We may also collect information from our direct interactions with you (such as through your attendance at a trade show or through sales inquiries), publicly available data or data provided by third-party sources, such as marketing opt-in lists.
If you contact us by email, text message or other means, we collect the personal information contained within, and associated with, your correspondence. If you provide us with your email or phone number in order to join our mailing lists, you agree that we may send you an email or text message to promote our Services and our partners’ products and services. If you enter a phone number in the Services in order for a text message to be sent to that number, you warrant to us that the recipient of that text message (whether you or someone else) has agreed to receive our text message.
When you use our Services as an end user, some information is collected automatically. For example, we may automatically collect your browser’s Internet Protocol (IP) address, your browser type, the nature of the device from which you using the Services, the identifier for any handheld or mobile device that you may be using, the actions you take while using the Services, and the content, features, and activities that you access and participate in while using the Services (“Usage Information”). This Usage Information that we collect may also include information regarding your interaction with e-mail, text, live chat or social media messages, such as whether you opened, clicked on, or forwarded a message. You agree that we may share Usage Information about your use of the Services with the Operator.
The information we collect, including Usage Information, may be used to improve the content of our Websites and the quality of our Services, and we do not share it with or sell it to other organizations for commercial purposes, except to Operators, to provide the Services or other products or services you've requested, when we have your permission, or in the following circumstances:
- It is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our Subscription Agreement or any other agreement you’ve entered into with us, or as otherwise required by law.
- We transfer information about you in the case where Prompt is acquired by or merged with another company or legal entity.
We take reasonable precautions to protect our users' information. Your information is located on secure servers and encrypted before it hits our disks or our third party storage provider’s servers. We use https to protect information in transit when you use the Prompt web application on the Websites. This applies to your personal information, chat messages and other User Content. However, we have no control over the security measures Operators may use to protect the User Content you share with them.
Certain links sent to you via email, text, live chat or social media can effectively be your gateway into some of the Services. If you forward, share, or otherwise divulge those links to a third party, your Prompt account (if applicable) and User Materials may be compromised and you may be impersonated.
If you are communicating with an Operator that uses our Services, you should review the privacy practices of that Operator to understand which security measures they use.
3. Storage, Disclosure and Use of Your Communications
By default, your chat history will be saved on the Services and shared with the Operator.
If you visit our websites or use our Services, we may also use your information for the following purposes:
- To deliver information requested by you, for example in response to technical support requests,
- To deliver marketing or other materials to you,
- For promotions you may enter into, or
- If you submit a resume or CV, to considering you for employment with Prompt.
5. Data Storage
When you use the file transfer feature of Prompt, the file that you transfer is copied and retained on the servers of our third party service provider after the transfer. Prompt does not access or use these files for any purpose other than to send them to their intended recipients or for backup purposes. These files may not be encrypted and could be disclosed in legal proceedings or investigations.
Children’s safety is important to us, and we encourage parents and guardians to take an active interest in the online activities of their children. Our Services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under the age of 13 without obtaining parental consent. If we learn that we have collected personal information from a child under the age of 13 on our Services, we will delete that information as quickly as possible. If you believe that we may have collected any such personal information on our Services, please notify us at firstname.lastname@example.org.
7. International Visitors
Our servers and data centers are located in the United States. If you choose to use the Services from outside the United States, then you should know that you are transferring your personal information outside of your region and into the United States for storage and processing. By providing your personal information to us through your use of the Services, you agree to that transfer, storage, and processing in the United States. Also, we may transfer your data from the United States to other countries or regions in connection with storage and processing of data, fulfilling your requests, and operating the Services. You should know that each region can have its own privacy and data security laws, some of which may be less stringent as compared to those of your own region.
In addition to disclosing User Content to the Operator of the Services, we may also disclose your information to third-party service providers (e.g., data storage and processing facilities) that assist us in our work. We limit the information provided to these service providers to that which is reasonably necessary for them to perform their functions, and we require them to agree to maintain the confidentiality of such information.
Prompt may disclose personally identifiable information under special circumstances, such as to comply with subpoenas, when your actions violate the terms of any agreement with us, or when it is in our interest to protect our property or other legal rights (including, but not limited to, enforcement of our agreements), or the rights or property of others, or otherwise to help protect the safety or security of our Services and other users of the Services. It may be necessary to share information in order to investigate, prevent, or take action regarding suspected or actual illegal activities, including without limitation, fraud, situations involving potential threats to the physical safety of any person, or as otherwise permitted or required by law.
9. California Privacy Rights
Pursuant to California Civil Code sections 1798.83-1798.84, California residents are entitled to ask us for a notice describing what categories of personal customer information we share with third parties or corporate affiliates for those third parties’ or corporate affiliates’ direct marketing purposes. That notice will identify the categories of information shared and will include a list of the third parties and affiliates with which it was shared, along with their names and addresses. If you are a California resident and would like a copy of this notice, please submit a written request to the following address:
Re: California Privacy Rights Notice
2815 Eastlake Ave E., Suite 135,
Seattle, WA 98102
*Please allow 30 days for a response.
2815 Eastlake Ave E., Suite 135,
Seattle, WA 98102
Contact for Data Protection Officer is DPO@prompt.io