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Prompt.io™ for Insurance

Text Messaging in Insurance is the Best Step in Self-Service

Claims, FNOL, all easier and more efficient via text message.

Exceed Customer Expectations

Today's insureds expect a text driven mobile experience

The insured movement toward a preference for text and mobile based experiences is a perfect fit, as the insurance industry continues to focus on self-service, the reduction of paper-based workflows and reliance on agent led actions.

Meet expectations and gain business efficiencies
Customer Experience is key to winning in insurance, faster responses times, virtual agent capabilities, more live agent access and the availability of convenient 24/7 communication channels are essential to today's modern insured.

Increased Engagement

Text messaging is preferred. 83% of Millennial Insured surveyed stated they preferred to have a text first option to engage with Insurers

Agent Efficiency

Keyword auto-replies address questions or instantly provide forms to be completed on the spot with nothing to download

Instant Response Times

Text messaging empowered with keyword response offer instant 24/7 response to insureds on common needs and questions

Optimized Efficiency

Collection claims information and account changes without paper, re-keying or agent introduced error, integrated with existing systems

Features Changing the Insurance Industry

End-to-End Mobile Experience

Take insured seamlessly from communicating via text to completing FNOL, claims form, account updates or other forms in a single end-to-end mobile experience.

Mobile Process & Forms Configured in Minutes

Your most common or complex forms can be recreated in PromptExchange and made mobile in minutes using simple drag & drop configuration.

Dynamic Response & Automation

Enable a 24/7 communication channel to insureds where their most common needs and questions typically handled by agents can be automated by an end-to-end, text first mobile experience.

Powerful Agent Tools

Use the Prompt.io Agent console to manage escalations and route text conversations to live agents. Agents can converse with insured via text, send text message links to mobile forms, watch and assist the completion of forms real-time, and escalate text conversations to other agents. All conversations are kept as persistent record, security and controls allow you to determine what agents can see or do, and agent reports measure productivity real-time.

Flexible Integration & Unlimited Customization

All FNOL, claims forms and data collected can be integrated with existing systems so your data stays in sync and existing processes can be leveraged rather than changed. With PromptPlatform any feature of the Prompt.io Messaging Suite can be directly embedded into existing products or systems.
Testimonials

What Our Clients Say

“A successful marketing plan relies heavily on the pulling-power of advertising copy. Writing result-oriented ad copy is difficult, as it must consumers to take action.”
“Grabbing the consumer’s attention isn’t enough. You have to keep that attention. This is where your benefits come into play or a product description that sets your offer apart from the others.”
“How you write your advertising copy will be based on where you will place your ad. You’ll need a super catchy headline.”
“A successful marketing plan relies heavily on the pulling-power of advertising copy. Writing result-oriented ad copy is difficult, as it must consumers to take action.”
“Grabbing the consumer’s attention isn’t enough. You have to keep that attention. This is where your benefits come into play or a product description that sets your offer apart from the others.”
“How you write your advertising copy will be based on where you will place your ad. You’ll need a super catchy headline.”

How can we help?

A demo is worth a thousand words.
By clicking BELOW AND PROVIDING YOUR MOBILE NUMBER, you agree TO RECEIVE AUTOMATED TEXT MESSAGES FROM PROMPT.IO FOR SALES, MARKETING and support PURPOSES. Text Message Rates May Apply. Reply STOP At any time to opt out. CONSENT IS NOT A CONDITION OF PURCHASE.
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