Exceed Customer Expectations
Today's insureds expect a text driven mobile experience
The insured movement toward a preference for text and mobile based experiences is a perfect fit, as the insurance industry continues to focus on self-service, the reduction of paper-based workflows and reliance on agent led actions.
Meet expectations and gain business efficiencies
Customer Experience is key to winning in insurance, faster responses times, virtual agent capabilities, more live agent access and the availability of convenient 24/7 communication channels are essential to today's modern insured.
Text messaging is preferred. 83% of Millennial Insured surveyed stated they preferred to have a text first option to engage with Insurers
Keyword auto-replies address questions or instantly provide forms to be completed on the spot with nothing to download
Instant Response Times
Text messaging empowered with keyword response offer instant 24/7 response to insureds on common needs and questions
Collection claims information and account changes without paper, re-keying or agent introduced error, integrated with existing systems