Offering competitive terms isn't enough to differentiate anymore. Customer experience is key to winning in insurance. Faster response times, virtual customer service capabilities, better access to live support, and customer service available 24/7 are all essential to attract and retain today’s policyholder. Text and mobile-based experiences offer the perfect opportunity to improve convenience and increase customer satisfaction. Plus, when you automate self-service, you reduce manual processes for your teams and accelerate digital transformation.
Prompt.io expedites the insurance process
Text message sent to insurer for help
Policy holder completes forms with mobile device
Data is synced with existing systems
Let policyholders review policy information and submit changes, FNOL or claims, from easy text-led experiences.
Text messaging is preferred. 83% of millennial policyholders prefer to have a text-first option to engage with insurers.
Offer a self-service option that offers policyholders instant access to the answer, forms or policy information they are looking for.
Prompt.io's APIs make it simple to integrate or embed any component of Prompt.io. Easily leverage existing systems and processes.
Up to a 98% engagement on action-oriented notifications
66% completion rate on requested actions
Text is quickly becoming preferred with 697% increase in message volume since COVID-19
Manage text engagement from Salesforce and post conversations into activities
Easily integrate Prompt.io with the Google Suite of solutions
Exchange FNOL, claims, policy and payment data between Duck Creek and Prompt.io