Prompt.io for Insurance

Focus on Your Policy Holder's Experience

The only texting platform capable of managing all policy holder needs
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Boost your customers' satisfaction

Offering competitive terms isn't enough to differentiate anymore. Customer experience is key to winning in insurance. Faster response times, virtual customer service capabilities, better access to live support, and customer service available 24/7 are all essential to attract and retain today’s policyholder. Text and mobile-based experiences offer the perfect opportunity to improve convenience and increase customer satisfaction. Plus, when you automate self-service, you reduce manual processes for your teams and accelerate digital transformation.

What do you get from the only action-capable texting platform?

1. Accident occurs

Prompt.io expedites the insurance process

2. Policy holder sends text

Text message sent to insurer for help

3. Insurer sends forms by text

Policy holder completes forms with mobile device

4. Integration

Data is synced with existing systems

Not all texting platforms are equal

Action-capable texting

Let policyholders review policy information and submit changes, FNOL or claims, from easy text-led experiences.

Customer satisfaction

Text messaging is preferred. 83% of millennial policyholders prefer to have a text-first option to engage with insurers.

Robust automation

Offer a self-service option that offers policyholders instant access to the answer, forms or policy information they are looking for.

Flexible Integration

Prompt.io's APIs make it simple to integrate or embed any component of Prompt.io. Easily leverage existing systems and processes.

Prompt.io has transformed policy holder engagement

98%

Up to a 98% engagement on action-oriented notifications

66%

66% completion rate on requested actions

697%

Text is quickly becoming preferred with 697% increase in message volume since COVID-19

How insurers are using Prompt.io

New policy sign-up

FNOL

Claims

Benefits re-enrollment

Policy holder notifications

Policy changes

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Featured integrations

Leverage existing systems and processes with Prompt.io's flexible APIs or pre-built integrations

Salesforce

Manage text engagement from Salesforce and post conversations into activities

Google

Easily integrate Prompt.io with the Google Suite of solutions

Duck Creek

Exchange FNOL, claims, policy and payment data between Duck Creek and Prompt.io. Learn More

Resources

Datasheet

Prompt.io for Insurance

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Press Release

Prompt.io Text Enables Duck Creek

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Press & Media

Ozy Article

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