Support Desk Manager


Support Desk Manager

$75k-$100k is a mission driven company focused on making texting available to organizations of all sizes and budgets, primarily in the political, advocacy and nonprofit space. We are focused on innovation and customer success and know that our ability to continue to disrupt the text messaging industry comes through growing our team of passionate, talented individuals. Our product suite, dedicated employees, and proven leadership team provide a solid foundation to support our continued growth and success.

Job Description

  • Master the platform and common challenges facing customers
  • Set and maintain superior customer service standards, ensuring ticket reply time is prompt, friendly, and accurate on a daily basis
  • Support with development of documentation for Academy based on FAQs
  • Establish best practices for technical support process
  • Work cross functionally with the Customer Experience, QA, Product, and Engineering teams
  • Recruit, train and support help desk representatives
  • Develop reports on Customer Support activities
  • Develop, maintain and organize internal documentation for support procedures and processes

Basic Qualifications

  • Willingness to help customers on both sides of the political spectrum
  • Strong technical background with the ability to communicate clearly with a non-technical audience
  • Customer experience focused with a love of problem solving
  • Strong written and verbal communication skills
  • Passion to grow and build with us as we continue to scale

Preferred Qualifications

Previous experience with the Political, Advocacy, or Association space especially if you’ve run a texting program before!

Woman at Computer sitting on couch

Benefits offers our partners competitive salary and benefits.

Early stage stock options

We want you to be truly invested in the amazing things you’re helping to build.

Flexible PTO

We believe people are at their best when they have the time to rest their minds and bodies.

Health Benefits

A healthy team is a happy team. We offer a competitive medical and dental plan to keep you and your family in tip-top shape.


Another place to stash that hard-earned cash